•How to map the patient journey in target disease areas
•Appreciate that at diagnosis, the patients are already very downstream in their disease, with entrenched behaviors, and also often are on treatment that is not effectively controlling their disease
•Use PCCQ and SDM in promoting medicines and support for patients in target disease areas
•Be able to apply concepts of PCCQ and SDM to help doctors help their patients on their journey of successful disease management
•Learn to think and speak the language of the patient in all one’s communications to doctors and to help the doctors understand how to do the same with their patients